ESSENTIAL FUNCTIONS

• Responsible for promoting and maximizing beverage sales in the assigned workplace,

while following & ensuring that all company beverage service standards are being
adhered to.

• Follows company guidelines regarding uniform, personal grooming & hygiene.
• Ensures that company policy in regards to drinking age is followed, & practices

responsible service of alcoholic beverages.

• Helps maintain the bar & pantry areas at all times in accordance with USPH / FDA

and SEMS rules and regulations, including following guidelines relating to the correct
use & maintenance of all bar equipment.

• Ensures the assigned workstation is properly set & prepared to meet the daily

business demands.

• Provides prompt, attentive, consistent & courteous service to every guest in the

assigned workstation, & through this helps to achieve the yearly goal for the bar
scores in the guest comment cards.

• Strives to always up-sell to better quality premium & super-premium products, & is

able to recommend & suggest beverages when guests ask for assistance in selecting
them.

• Effectively communicates any problem, challenges, complaints or service difficulties

in a timely manner to the Bartender on duty or immediate supervisor.

• Maintains an attentive & proactive approach offering consecutive rounds of drinks,

asserting satisfaction with the product served.

• Responsible for the correct registering & proper handling of all individual checks &

sales transactions generated in the assigned workstation.

• Performs other related duties as assigned or as directed. The omission of specific

duties does not preclude the supervisor from assigning duties that are logically
related to the position.

• Must be familiar with the Safety and Environmental Protection Policy and the SEMS,

and carry out the policies and procedures appropriate for his/her position.

DIMENSIONS

• Responsible for promoting and maximizing beverage sales in the assigned workplace,

while following & ensuring that all company beverage service standards are being
adhered to.

NATURE AND SCOPE

• The incumbent reports directly to the Bar Manager, Assistant Bar Manager and Head

Bartender.

• Maintains all company standards for assigned areas.
• Must be able to fluently speak, read and write in English.
• A pleasant, accommodating personality, customer service oriented, responsible and

well organized.

• The incumbent must be able to work in a multi-cultural environment; also, must be

able to adjust to changes in schedules, assignments and deadlines.

• Minimum 2 years experience as a Cocktail Waiter in a high-volume 400+ room 3 Star

– 4 Star land based resort/hotel, or previous shipboard experience in the same
position.

• Intermediate to Advanced ability to read, write and effectively communicate in

English is required; and other languages are preferred.

• Intermediate to Advanced Typing and Computer software Skills: Microsoft Word &

Excel, PowerPoint, Outlook, IBM AS400, Fidelio, Micros.
EDUCATION
High school diploma or foreign equivalent is required.
ATTRIBUTES

• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

PHYSICAL REQUIREMENTS

• While performing the essential functions of this job, all team members are required

to stand; walk long distances on the ship; use hands to touch, handle or feel; reach
with hands and arms; talk, hear, taste and smell. All vessel positions require
repetitive motion of bending, climbing, going up and down stairs and lifting more
than 25 pounds. This job requires specific vision abilities to include close vision,
distance vision, color vision, peripheral vision, depth perception and ability to adjust
focus.

• All team members must be physically able to participate in emergency life saving

procedures and drills. All vessel positions require full use and range of arms and legs
as well as full visual, verbal and hearing abilities to receive and give instructions in
the event of an emergency including the lowering of lifeboats.

• Work within different temperature changes—indoors to outdoors.
• Able to pass basic safety course.
• This is a minimal description of duties. Other work requirements may be necessary

and assigned as business or maritime law dictates.